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Who are Global
Village?
The Global Village was started in 1997 by Chris,
Stuart and Simon, all of whom came from Independent travel
backgrounds. They all felt that things could be done differently
and better and the Global Village was formed. The company
has gone from strength to strength ever since and is now
central London’s # 1 for independent travel. |
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What
do you specialise in?
The Global Village deal with all aspects of Independent
travel but as with all companies we’re pretty unbeatable
in a couple of areas even if we do say so ourselves! Firstly
overland tours and adventure travel – our staff
love it and spend much of their time abroad on various
overland trips. Many of us have also travelled on the
Trans-Siberian and you cannot replace first hand experience
when making enquiries into such a trip. Thirdly we’re
pretty handy with multi stop tickets, both one way and
round the world…in fact we reckon we’re pretty
untouchable. |
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Is
my money safe with you?
Absolutely. We are fully bonded with ATOL and
IATA and we also sell flights on behalf of an ATOL agent.
Therefore if anything were to happen to us and I was to
be found in the queue at Holborn Job centre, then your
money is completely safe
We also include Schedule Airline Failure Insurance onto
every ticket so that if any airline you are using goes
bust then you are covered and will be either moved onto
another airline or refunded your money. |
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Do
you deal with low cost carriers?
As a travel agency we deal only with scheduled
airlines that generally serve the worlds major airports
in 10,000’s of destinations throughout the world.
The low cost carriers can give you great deals but take
care to find out a little about the airport you will be
flying into (e.g.: how far out of the city it is actually
situated!) |
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What
is this tax on flights?
The tax is airport tax, money that the airport
is charging you to use its facilities. This money is collected
for them by the airlines. In some cases the airline does
not collect it and you will be charged upon departing
from the airport…either way they’ll get it
from you! |
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What
happens if I have to cancel?
The cancellation conditions on flights and tours
will vary hugely between the different airlines and the
different tour companies. We will always mark the cancellation
conditions on any bookings or quotes that we send out
to you and you are advised to make a point of reading
them. It is also important to take adequate insurance
cover so that you can cover yourself in the event of not
being able to travel (again, always read what the cancellation
cover is valid for). |
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Can
I have a discount?
Most of the flights that we sell are already
a 'discounted flight' in that they are cheaper than the
airline will sell to you directly for. Beyond that, the
margins on these flights are often as little as 3-4% and
therefore there is little more we can take off before
we start to make a loss!
We would however hope that our initial prices and our
ingenuity will have saved you many £’s and
hours in the first place. We are often praised by our
customers for coming up with solutions that other agents
simply hadn’t found. It is this that we aim to keep
achieving. |
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What
about availability?
Well in short, if we haven’t got any, no
one will have. We all look at the same flight reservation
systems and none of the reputable tour companies keep
allocations of seats back for anyone. Therefore it’s
all ‘fair game’ out there. There is no use
in phoning round 5 or 6 agents if the first two have told
you there are no seats available on the flight you want. |
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